Best Doctors® Second Medical Opinion
Being diagnosed with a serious illness is emotionally overwhelming for most people. If it happens you, you’ll have a lot of questions.
• What happens now?
• Is the diagnosis correct?
• What’s the treatment?
• How can I be sure it’s right?
We know you need answers when you’re faced with a medical problem. That’s why we give you access to the Best Doctors Second Medical Opinion service at any time during your policy – right from the first day of cover. And, as we already mentioned, you don’t pay anything more for this service.
What does Best Doctors do?
Best Doctors provides independent and objective medical information, advice and recommendations from leading medical experts. It helps make sure your diagnosis is accurate and you’re aware of the most appropriate treatment options available. The information is completely confidential and goes directly to you. Best Doctors supports your treating doctors, it doesn’t replace them. We encourage you to share the findings of your expert medical review with your own GP and/or treating consultant(s) and decide together the best course of action. You can even use the service for conditions diagnosed before you took out your plan.
Does Best Doctors Second Medical Opinion service only cover me? No, it also covers your:
• spouse or partner
• children up to the age of 18 (or 23 if in full-time education)
• parents
• spouse’s or partner’s parents.
How do I get access to Best Doctors Second Medical Opinion service? Call the confidential Member Care Centre on 1800 882 342 at any time of the day or night, seven days a week. Once you’ve called us, we’ll give you a dedicated case manager to look after your claim.
Family Care
This means that when you take out a protection policy with us, you can relax, safe in the knowledge that we’ll be there for you and your family when it really matters.
What does Family Care offer?
Workplace Options is an organisation offering face to-face or telephone based short-term counselling for you and your family. It helps with mental wellness issues such as bereavement, work-related stress and relationship breakdown.
When you get in touch, you’ll have an initial telephone assessment session with a qualified clinician. This will help the service understand what type of support you need and whether short-term counselling is right for you. If it is, the clinician will agree clear goals with you. After that, the service will match you with a face-to-face counselor who is qualified to meet your needs.
Does Family Care only cover me? No, it also covers your:
• spouse or partner
• dependent children over the age of 18
• your parents
How do I get access to Family Care? Call the confidential line on 1800 490 390 at any time of the day or night, seven days a week. You’ll be able to discuss the help you need with a qualified clinician
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